Frequently Asked Questions

Great question! Dehumidifiers are sized based on cubic footage (that’s square footage × average ceiling height). So, for example, if your crawl space is 1,875 square feet and 3 feet high, you’re looking at 5,625 cubic feet. Our dehumidifiers are built to handle spaces from 10,000 to 21,000 cubic feet, so you’re covered for a wide range of room sizes!

Let's break it down step by step: a. The built-in humidistat senses when the humidity goes above your set level and turns the unit on. b. The fan pulls in air through the grille. c. That air passes over cold evaporator coils causing moisture in the air to condense. d. The water drips into a drain pan, and the now-dry air moves on to the condenser coils. e. The condenser coils warm the air back up to its original temperature before releasing it back into the room.

Our dehumidifiers are available through a network of distributors. Need help finding one near you? Just reach out—we’re happy to help. Prefer to shop online? Head over to our Buy Online page to get started.

You can grab replacement filters and accessories through your installer or local distributor. Or, if it’s more convenient, check out our Buy Online page.

All of our dehumidifiers come with a 5 year bumper to bumper warranty, so you’re covered from top to bottom.

It’s easy! Just fill out the form in your manual and mail it in, or head over to our Warranty Registration page to register online.

No worries—we’ve got your back! If something’s not working right, just reach out to our technical support team via our Contact Page. We’ll help you get things sorted out.

To reach our customer support team, simply head to our Contact Page.

We recommend doing maintenance at least once a year. This includes cleaning the filters, coils, and drain tray. For step by step instructions, check out our How-To Guides!

We recommend setting your dehumidifier between 50% and 60% for optimal performance. If you have any questions or need help with your settings, don’t hesitate to reach out to us.