Privacy Policy

1. Information We Collect

When you register an account and connect a Seaira Global dehumidifier to our infrastructure, we collect data necessary to operate, monitor, and maintain your device.

• Personal Information We collect your first name, last name, email address, phone number, and physical address during registration.
• Account Credentials We securely store hashed passwords.
• Device Telemetry Our servers continuously ingest status updates from your device, including real-time temperature, relative humidity, set points, Wi-Fi signal strength, and system error codes.
• Mobile App Data We collect iOS and Android push notification tokens to deliver critical device alerts directly to your mobile device.

2. How We Use Your Information

The data ingested by our background services is utilized strictly to enhance the functionality and reliability of your equipment.

3. Information Sharing & Installer Access

Seaira Global operates on an enterprise hierarchy designed to support our customers through certified installers.

• Service Professionals: If your device was installed by a certified professional, your installer has access to your device's telemetry and error logs. This allows them to provide proactive technical support and routine maintenance.
• Enterprise Fleet Management: Device data may be aggregated and viewed by regional and district managers within the installer's organization for fleet health monitoring.
• We do not sell your personal data or device telemetry to third-party marketers.

4. Data Security

We employ highly optimized background services and strict database access controls to protect your data. Administrative access requires secure authentication, and device commands are validated against your specific user hierarchy before execution.